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You DESERVE a Technology Solutions Partner that:
And, You FINALLY Found One! ...
You CAN have a Technology Partner that handles ALL your:
No long term contract commitments. Why?
Because we work to EARN your business every day.
See How We are Doing — REALTIME!
Below we offer you an unfiltered, realtime view of our customer satisfaction gauges. This is a direct map to our results and we have not altered the data at all. You see the results from our last 100 client surveys that were returned. We work hard, every single day to ensure our clients are happy – and we think the results speak for themselves.
There are several reasons why a client may respond with disappointment on one of our surveys, and it does happen occasionally. But it is our response to these which separates us from the typical IT service and, ultimately, makes such responses a rare event for us.
- If there is some avoidable mistake or mishandling on our part that prompts a “disappointed” response from a client, we check back with the client to determine if there is anything we can do after the fact to improve the situation for them. At minimum, the case will be reviewed by our Client Satisfaction team to alter our procedures, address client communications protocol or training with one or more technicians involved, and generally, MAKE SURE THAT ISSUE NEVER REOCCURS.
- Even if we determine that we did the best that could be done in a situation but the client was still disappointed, the Account Manager for that client will at least reopen the issue at an appropriate time (like a Semi-Annual review) and let the client know that we did NOT simply dismiss or forget that they were unhappy with an interaction with us.
All this may seem like a lot of angst over an occasional “bad grade”, but we know two things for sure:
- It’s NEVER a trivial deal when a client is disappointed
- We know our aggressive handling of these situations when they do occur is precisely why they are and will continue to be RARE events at Andromeda!